June 20, 2007
Vol 2 | Num 25
W&D Weekly, Delivering the Fenestration Industry to Your Desktop

Cover of May issue

Click here to read the May issue of Window & Door magazine...

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Profile360 from Bytewise

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Contributed by
Simonton Windows

The Latest...

Wheeler’s Expanding Window Production with Two New Locations
Photo of manufacturing plantWheeler’s Building Materials has expanded with the addition of a 177,000-square-foot manufacturing and distribution facility in Charlotte, N.C. To better serve the greater Atlanta area, it also plans... read more

AAMA and IGMA Review NFRC Commercial Rating Program
Huntington Beach, Calif.—Industry frustration with the National Fenestration Rating Council’s new program for... read more

Seeing Green at GPD
Energy efficiency tops conference agenda in Finland
Tampere, Finland
—Glass and IG component suppliers, equipment makers and everyone in between seemed to have...
read more

The Outside View...

... read more

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The Talk...

When it comes to collecting money from customers, my company...
...takes the “tough love” approach, with across-the-board policies and non-payment repercussions.
...has policies for the general population, but will make exceptions for creative payment approaches
...takes each relationship on a case-by-case basis, allowing for flexibility with outstanding balanc

If poll form doesn't work in your e-mail, Click Here.

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Christina Lewellen,
Window & Door senior editor

Relationships of any kind fascinate me, but lately I’m stuck on the whole vendor-buyer thing. First, I raised a big ruckus by asking your opinion about the Masonite and Home Depot “break up” (click here to catch up on that story). Now I’ve just run across a story about an Atlanta-area homebuilder filing for bankruptcy, owing among many debts $1.3 million to pro dealer Stock Building Supply. Yikes. And I was worried about the $10 I owe John Swanson for lunch.

People have called me a pot-stirrer more than once in my life, so let me ask you this: how much do you let your customers get away with when it comes to paying their bills on time? Do you take a “tough love” approach, or do you let a few favorites rack up some hefty tabs?
Email me with your relationship story.

RESULTS AND COMMENTS FROM LAST WEEK'S POLL—"What percentage of your prospects and/or customers get the majority of product and service information from your company electronically?":
Are you an electronic communicator? Last week, we asked what percent of information you send out to your customers is electronic.
Click here to see the results.
Brought to you by the National Glass Association, publishers of Window & Door and www.WindowandDoor.net
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