View Mobile Version | View Web Version
W&D Weekly
March 12, 2014
Newsletter Tools
Forward
Advertise
Subscriptions
Share this Share this Share this
Share:
The Latest
Life Cycle Assessment Tops IGMA Conference Agenda

Driving the move for LCA are requests from many big box stores for environmental product declarations from residential window manufacturers. “The market is asking for this. The architects are asking for this,” IGMA officials said at the 2014 winter conference. …read more

 
LBNL Paving the Way for the Future of Energy-Efficient Windows

Lawrence Berkeley National Laboratory has done work in the window industry for more than 30 years, collaborating with the industry to make windows smarter. Take the tour…

 
VEKA Group to Acquire GEALAN Holding

VEKA Group will acquire GEALAN Holding GmbH, the European manufacturer of smart window systems, from Halder Beratungsbeteiligung, including all of GEALAN's European subsidiaries and activities. …read more

 
WDDA Unveils New Logo

The Window & Door Dealers Alliance unveiled its new logo designed to resonate with window and door dealers as well as consumers, and reflect its growing membership. ...read more

 

ADVERTISEMENT

 
More News
Patent Infringement Lawsuit Filed Against PGT to be Dismissed
Amesbury and Truth Post Increased Revenues
Technoform Partners with Quincaillerie Rabel
Ernie Catalano Named U.S. Sales Manager for Sunview
AAMA Accredited as ANSI Standards Developer
The Talk

By Jenni Chase, editorial director

Like many Americans this year, I am about to take on a home renovation project. And I am both excited and terrified at the prospect.

To ease myself into the remodeling process, I recently attended a local home & garden show, where I was greeted by seemingly thousands of companies: from window dealers to full-scale remodelers to specialty businesses. First on my list: three new skylights to replace my acrylic bubble models.

I decided to focus my efforts on companies that specialized in skylights, and I found two seemingly great potentials on the show floor. However, my follow-up experience with each company was very different, and a clear-cut winner emerged quite quickly.

What did the winning company do to secure my business? In addition to the extremely friendly staff manning its booth and the detailed product literature it provided, the dealer made me feel like my project was a priority: this, despite the fact that the company probably saw hundreds, if not thousands, of people at the home & garden show.

I attended the show on a Sunday, and by Monday afternoon I had already received a follow-up email with additional product information, and a follow-up phone call asking when they could schedule an in-home visit. A courteous field professional came by the house the following day, and I had a quote the next. The speed in which this company responded to my request for information and service closed the deal for me, even before I looked at the price.

How does your company operate when it comes to following up on leads? Do you have a standardized system in place that ensures potential customers receive a call or email within a certain amount of time? And if so, what is it? And how important is this process to your company’s success? Please share your thoughts by taking this week’s poll and posting a comment

Does Your Company Have a Standardized System in Place to Follow Up on Leads?
Yes, with protocols in regards to timing, etc.
Yes, although the protocols vary depending on the lead
No, but we’re looking into it
 

Do You Have Truck Update or New Purchase Plans for This Year?
More than a third of respondents to last week’s poll said they planned to purchase new trucks within the next 12 months, with an additional 20 percent saying they’d like to replace or overhaul their fleet but were still waiting for the right time to do so. See the full poll results…

 

ADVERTISEMENT
Road to GlassBuild

Every year at GlassBuild America, products come from all over the world featuring the latest innovation and technology to improve energy efficiency within the glass, window and door space. This week’s post on The Road to GlassBuild America profiles one company focusing on that effort.

 
The Outside View
National Poll Finds U.S. Homeowners Overwhelmingly Want Energy Choice
From Clean Edge News

 
 
Recent Introductions

Self-Adhesive Foam Threshold Sealer from Aribell
 
 
Brought to you by the National Glass Association, publisher of Window & Door and WindowandDoor.com

For information on how to advertise in WDweekly, please contact advertise@windowanddoor.com

We welcome your questions and suggestions about the editorial content of this newsletter.
Contact Editorial Director, Jenni Chase, at JChase@glass.org

To ensure delivery of WDweekly, please add WDweekly@WindowandDoor.com to your email address book.
For more instruction on how to whitelist, please click here.

To subscribe to the print or online issues of Window & Door magazine, click here.

To unsubscribe from this email, please click here.