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W&D Weekly


December 18, 2019
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The Latest
Window + Door's Most-clicked News Stories of 2019

The many industry acquisitions in 2019 piqued interest of Window + Door readers, based on the results of the magazine’s most-clicked news, compiled between Jan. 1 to Dec. 13. Expansions, closures and new products also attracted reader attention. Read More

More News
PGTI Inks Deal to Acquire NewSouth Window Solutions
Quanex Transitions Executive Team
Arborview Capital Invests in Alpen High-performance Products
FlexScreen Gets Screen Time on Shark Tank
Trump Strikes Deal with China
Builder Confidence Ends Year Strong on Solid Economic Fundamentals
The Talk

By Susan MacKay

Every now and then, a situation arises where there is an issue with a window or door that is not covered by the product warranty, but the manufacturer determines it should give a little extra to resolve the issue. Where that occurs, manufacturers may decide to go ahead and offer to fix the issue even though there is no obligation under the warranty. Common terms for this type of offer is an “accommodation” or a “goodwill gesture.” 

Manufacturers want to help, and that is great. However, it is important to select the right words and communicate them effectively to the end-user or it can lead to headaches down the road—i.e., the end-user could demand that the manufacturer continue to go above and beyond the warranty. Consider these following tips for a successful communication. Read more


Happy Holidays from Window + Door

W+D Weekly will return Jan. 8, 2020. We wish a safe and happy holiday season to all our readers!






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